Returns and Refunds Policy – Nivia Sports Australia

At Nivia Sports Australia, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward returns process in accordance with Australian Consumer Law.

Eligibility for Returns

• Returns must be requested within 15 days of receiving your order.

• Items must be unused, unworn, and free from any signs of wear or damage.

• Products must be returned in their original packaging and condition, suitable for resale.

We reserve the right to decline returns that do not meet these conditions.

Restocking Fee

Approved change-of-mind returns are subject to a 15% restocking fee. This fee helps cover processing, handling, and administrative costs.

No restocking fee will apply to items that are confirmed to be faulty, damaged, or incorrectly supplied.

Return Process

1. Email us at info@niviasports.com.au with your order number and reason for return.

2. Our team will review your request and provide return instructions if approved.

3. Once we receive and inspect the item, we will process your refund or replacement if eligible.

Refunds

• Refunds are issued only after the returned item has been received and inspected.

• Original shipping costs are non-refundable unless the item is faulty or incorrect.

• Return shipping costs are the responsibility of the customer unless the product is faulty or incorrectly supplied.

We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

If you have any questions, please contact us at info@niviasports.com.au.
Thank you for shopping with Nivia Sports Australia.